Complaints resolution procedure
24/06/2008
It is inevitable that from time to time processes and procedures will not work to the satisfaction of all those served by Capacitybuilders.
Who is the procedure for?
This procedure is intended to enable formal complaints to be made, acknowledged, investigated, acted upon and resolved.
It is not an 'appeals' procedure for organisations who apply, but do not secure funding from Capacitybuilders.
Aim of the procedure
It is Capacitybuilders' aim to provide the best possible service at all times.
We welcome feedback from our stakeholders and will use this procedure to record and monitor all complaints and to carry our regular reviews of our customer services.
Further information
To find out more about our complaints resolution procedure, please download the full document below:
